TERMS & CONDITIONS
TERMS & CONDITIONS
UPC Terms, Conditions And Guideline
Customers or buyers are allowed to cancel the order only in case we fail to provide the UPC within 24 hours of successful payment and order placement.
Order once placed can’t be canceled within 24 hours.
IIf UPC successfully generated and sent from us, but not received by the customer (due to reasons like operator network failure, SMS not received, email received in Junk or SPAM), customer can request for the UPC again. However, no cancellation for the order will be accepted.
Customers can cancel the order only when any issue is encountered from the seller for the ordered VIP number.
If the above mentioned UPC delivery deadline fails from our end, and all the terms and conditions will be met for the refund, customers can apply for it. Payment Refund
All the accepted refund requests will be initiated to the customer’s VNS wallet. Later, the customer can either use this wallet amount to order another VIP number or can withdraw to their bank account via PayTM, Google Pay, UPI, bank account transfer, or any other compatible medium. Released payment will be processed within 48 working hours from the requested date & time.
Refunded payment will be on hold in any condition till the 5th day of UPC's expiration.
Order CancellationCustomer/User can’t request for cancellation or refund if any problem persists from our end until three valid UPC delivery tries.
Customer/User can’t request for cancellation or refund if the problem is from the customer/User/their end.
UPC, MNP, Complaints, And SolutionsIt can take from 1 to up to 5 days to solve the customer’s complaints.
If there will be any problem in MNP from our end, we will give our best to provide a solution within the minimum possible time. The customer will have to wait until we come up with the solution.
After the solution is provided, the customer can retry for MNP, and this will be counted as one valid try.
The new UPC for this MNP attempt will be delivered within 48 hours.
Once the UPC is delivered to the customer via text message or email, and the customer doesn’t send an MNP request or face any issue related to MNP. THEY MUST CONTACT US WITHIN THE 20 DAYS.
No complaint will be accepted or registered if the customer doesn't contact us within 20 days.
Number On HoldWe allow customers to keep their favorite number on hold or booked for later purchasing purposes.
To hold a number, the customer has to pay 25% of the payment in Advance, that’s at least Rs. 500/-.
The advance paid for holding a number is nonrefundable. It will not be adjusted at all if the customer cancels the order.
The customer will no longer be able to hold the number again, and the order will be marked “Cancelled By Customer”.
No matter what, the payment can’t be adjusted from one order to any other order for the number if the order gets canceled by the customer. Order Status
We mark an order as “completed” after 20 days of ordering if we don’t get any notification/update/complaint from the seller or customer.
No complaints can be raised against any completed orders after 20 days from the order date.
Postpaid Recharges, Bills, And Other Payable(s)The customer should recharge the number as per their usage after the below terms.
We will pay the bill for 90 days if the provided number to the customer is not ready to port.
In the postpaid sim, for the 90 days, we will provide Minimum 1 GB data daily + All INDIA unlimited calling on the same network with the operator SIM provided by us.
The customer should pay the MNP (porting) charges to his nearest retailer or store. Multiple Orders
If customer orders more than one number & then cancel one of the order, it will be VNS’s choice of whether second or other numbers should be canceled or not.
If the customer doesn’t request to cancel the order within 24 hours & UPC will be delivered, the customer wouldn’t be able to cancel the order. Privacy, Disturbance, And Operator
The customer must agree with us to stay one the same network we provide for at least 90 days from the number activation.
We try our best to ensure that the customer shouldn’t receive wrong calls or messages from the number’s old owner contacts. However, unfortunately, we never guarantee this.
CASH ON DELIVERYThe customer has to pay Rs. 500/- in advance to book the number.
The customer has to pay an additional shipping charge of Rs. 250, which applies to all COD bookings.
If the customer pays the full booking amount before shipment delivery, the advance payment paid initially will be adjusted.
Tale-verification is a vital part of order processing. Every COD order will proceed only after the customer meets this condition.
If due to any reason or circumstances, customers will fail to complete the tale-verification on the registered number that they used during booking, VNS holds full rights to reject or decline the order.
For tale-verification, we attempt to reach the customer maximum of three times within the deadline of 5 days from the date the order was booked.
Due to any reasons or circumstances, if your order gets rejected, no adjustment or refund will be adjusted or initiated from our end.
All orders for VIP numbers are shipped within the 48 working hours of tale-verification.
If the customer wishes to cancel the order before we ship, a refund of Rs. 240 out of Rs. 500 advance payment will be initiated.
If the customer wishes to pay the full payment right after the order is shipped, only Rs. 250/- will be adjusted to the total amount.
UPC will be provided on Company letterhead, which will also be considered as NOC. However, if any of the terms mentioned above will be violated from the customer's end, SIM will not be provided.
Once the order for the VIP number is shipped from our end, neither any request nor any payment claims or requests will be valid and accepted.
No request or claim will be accepted regarding payment refund or settlement once the order is shipped.
To help you track the order, the delivery time, and the complete schedule, the AWB number for the shipment will be provided to the customer. AWB number will be provided only when the order will be shipped from our end.
In some exceptional cases and circumstances, the customer might have to visit the local courier office to receive the shipment.
If the customer denies accepting the delivery at any stage, in the courier office, or during the doorstep delivery, no refund or payment settlement will be done from the VNS end.
However, if due to any reason, the shipment does not reach the customer or get lost, Rs. 250 will be adjusted if the customer proceeds to pay the balance amount for the next delivery for the same number.
If the mind changes or the customer just wishes to change the number ordered, the customer has to do it before the tale-verification round. Once the tale-verification round is completed, customers will be allowed to change the number they have ordered.
Shipment may take some time to get delivered. The time depends on your location, courier factors, and others.
If the first UPC expires due to any reason, the second UPC will be provided only via SMS, and no courier will be dispatched for the same.
VNS’s Rights, Responsibilities, And ActionsVNS holds the full right to cancel any order anytime.
We promise to provide the services on the customer’s Indian Mobile phone number that can receive calls & text messages.
We always suggest customers visit the nearest retailer communication shop for MNP for prepaid operator services & company store (Outlet) for the postpaid operator services.
We, at the VIP Number Shop, can provide NOC on our own behalf on a letter pad (if required).
We never provide sellers/last owner’s documents to the customer.
We don’t guarantee E-sim availability in any condition.
No Courier complaint will be registered within seven days from the date of order on customer request.
UPC sent or courier shipped will be marked Order as “in Process.”
“In process” order can never be canceled by the customer.
We don’t provide any Sim replacement service.
If any sim gets lost by the customer before MNP, then the customer will be responsible for the loss.
The number will be activated within 2 to 4 days of MNP request as per TRAI rules & regulations.
Terms & conditions will be changed from time to time as soon as TRAI updates the rules & regulations.
If any rejection came in MNP due to any issue from our end, then the customer must provide rejection reason’s valid screenshot to us.
A cancellation request can take two working hours to come in the cancellation process.
For some security reasons, Sometimes UPC will be provided with advance notification at the time when the customer will reach the MNP store or outlet.
All terms & conditions can be changed by VNS anytime.
The customer has to follow all TRAI rules & regulations.
We never promise delivery time on behalf of 3rd party courier service.
If there will be any complaint against the 3rd party (courier partner), then the customer has to agree to wait until the solution is provided by the courier partner.
The customer can contact us by calling on 70091-70092 or directly contact his assigned account manager.
Customers can also contact us via email at firstname.lastname@example.org.
Customers can also connect via Whatsapp to communicate with his/her assigned account manager on his/her number.
We send UPC generally on the registered mobile number provided to us.
Customers can request to get UPC on another number by asking via email or Whatsapp.
We will provide only UPC (Not sim). Customers will have to port the number from their nearest retailer or company outlet.
The customer will get a sim from the retailer/store from where he/she will request MNP.
In courier condition, all status on the courier site will be count true.
If number ported out but anything pending like activation or any complaint regarding the customer’s selected operator/state will be handled by the customer support.
We ensure and guarantee safety for the customer’s payment until the number is successfully ported.
We are responsible for refunding the full payment that the customer has paid to us for the number.
we are not responsible for any loss of the customer if an order got canceled from the customer end in any condition