FREQUENTLY ASKED QUESTIONS
However, in case of very extended delay issues, you can wait or change the order number or even apply to get the refund.
However, unfortunately, if due to any reasons, we fail to arrange precisely the same VIP phone number that you order, you will get options to choose either a new VIP phone number from our collection or get the full money refund.
Also, this happens only to a few customers, and most get precisely the same number they select and order. Overall, there’s nothing to worry about. Your money is safe, and we do our best to ensure the best service and experience.
We deeply regret the inconvenience caused to our customers due to these issues and also take action against the seller behind those numbers. Whenever issues like these are encountered, we put an impact on the rating of sellers and if this same issue is repeated further, we even charge fine to them.
However, that’s not a day to day story and happens rarely. If you encounter the same, we offer the refund or allow the customer to choose any other number. You can feel free to reach out to the dedicated customer support member assigned for your order.
No matter how and why, If you choose to get the refund and your order is eligible for this, the money will be refunded to your bank account within 48 Hours via the same medium you chose to pay when placing the order.