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FREQUENTLY ASKED QUESTIONS

Here you can find solutions and answers to most of the questions that you have in your mind.


Yes, you can pay partly. However, you need to contact our sales team first and convey the same. Also, please note that we don’t provide UPC for partially paid orders, full payment has to be made in order to get it.
Yes, - you can. We allow customers to cancel or change their order for the VIP numbers ordered from our store, but only in cases when UPC is not provided within the next 24 hours from ordering time. Also, VNS has the right to cancel orders anytime.
Orders for the VIP numbers that are successfully placed and paid can also be canceled. However, cancellation requests for the order will only be accepted if UPC is not delivered within 24 hours of ordering from our end. In other words, if you will not receive the UPC within 24 hours of ordering, you feel free to cancel your order for the VIP number from our store.
If due to any possible reasons ((a) UPC SMS delivery fails (b) Email delivery in customers spam or junk (c) delay in delivery from service provider), you don’t receive the UPC, then you can request UPC again. The order will not be canceled in any of the mentioned scenarios.
However, in case of very extended delay issues, you can wait or change the order number or even apply to get the refund.
Yes- we assure you this. One of the best things about our service is we provide buyers what they pay for. So, rest assured that you will get the same number you are going to pay for.
However, unfortunately, if due to any reasons, we fail to arrange precisely the same VIP phone number that you order, you will get options to choose either a new VIP phone number from our collection or get the full money refund.
Also, this happens only to a few customers, and most get precisely the same number they select and order. Overall, there’s nothing to worry about. Your money is safe, and we do our best to ensure the best service and experience.
As we have been saying from the top, your payment is 100% safe and secured with VNS. Sometimes, the order gets canceled and there are several reasons behind this from the seller end. For instance; SIM gets lost, UPC code failure ( both in delivery and generation aspect), the number already dead following TRAI norms (no calling or any activity for last 60-90 days), the number already sold but its status not updated on the website, and several others.

We deeply regret the inconvenience caused to our customers due to these issues and also take action against the seller behind those numbers. Whenever issues like these are encountered, we put an impact on the rating of sellers and if this same issue is repeated further, we even charge fine to them.

However, that’s not a day to day story and happens rarely. If you encounter the same, we offer the refund or allow the customer to choose any other number. You can feel free to reach out to the dedicated customer support member assigned for your order.

No matter how and why, If you choose to get the refund and your order is eligible for this, the money will be refunded to your bank account within 48 Hours via the same medium you chose to pay when placing the order.
As you must be already knowing, sometimes the online or UPI payments get failed due to banking and the related server issues. Sometimes maybe the amount will get deducted from your account, but we actually don't receive that. Don't panic as this is a payment failure from the bank end, and the amount of payment will be refunded to your bank account within 5 to 6 working days of your bank.